Customer Satisfaction Is The Heart of Our Business
While it is easy for businesses to say that customer satisfaction is important, we all know too well that for many companies, saying it is as far as they go.
Although we have a strong track record of proven performance, we realize that record does not allow us to relax. With our back-end support system, we are able to monitor all locations remotely 24 hours a day. This allows us to quickly respond to any network issues and gives both our clients and customers peace of mind.
Our support center is based in the U.S.A. and if necessary, we dispatch technicians or engineers to handle any issues that the support staff can not resolve to the customer's satisfaction over the phone.
Don't Just Take Our Word For It...
See What Resort-Properties & Our Customers Say Instead!
Connect Freely is strongly committed to customer satisfaction while delivering the Fully Managed Turn-Key High-Speed Internet Access Solution that our resort customers and their guests demand. The following testimonials tell our satisfaction success story better then we can:
From: Wayne White
Sent: Wednesday, August 08, 2007 11:29 AM
To: Jim Middleton
Subject: Connect Freely's Service
Jim:
I wanted to drop you a quick line to thank you and Steve for your assistance in providing High Speed Wireless Internet access to Crescent Sands at Crescent Beach. My worry when the system was added was that we, as Property Managers, were going to receive calls that we could not answer. Well, at a year and a half later I am happy to say that has never happened. Rarely do we receive a call about the internet at all and when we do it pertains to someone needing a new card with the log-in information.
Your service is right there at the top of the list of any vendor that we have. Guests and owners have reported that when they have had minor issues, you have promptly responded to their cases and resolved each of them. This is of key importance to me not only as a Property Manager, but also as a rental agent of several units at Crescent Sands. Once you offer a service as an amenity, it had better work and I am pleased that Connect Freely's service works incredibly well. I have even logged on myself numerous times when in the parking lot area or around the pool at a Board meeting. The coverage and connection speed are excellent.
On the rental side of our business, I can also tell you that your service is a huge plus to us and the owners. Being an older complex, there are some amenities that Crescent Sands simply can not provide to keep up with the newer buildings. Wireless Internet was something that we could offer and we definitely picked the right company as the provider. Rentals at Crescent Sands have held very well over the past two summers, despite others having problems because of the increased inventory of rooms along the Grand Strand. I attribute this to two factors. One, the owners at Crescent Sands have spent the money to make their beach property one that will rival the new buildings as much as possible. The second factor is the addition of wireless internet. We do receive many calls from vacationers wanting internet access and, as of now, we have Crescent Sands to offer. That has helped Crescent Sands maintain its bookings.
I can only hope that more of our properties will see the value and join Connect Freely. You can be assured that I will be touting your service as it is second to none!
Sincerely,
Wayne White
Property Supervisor
White Realty Company, Inc.
Time and Again Our Customers Are Amazed!
Here are just a few of the things our many satisfied and well-connected customers have had to say about our service. We will help you have customers that are happy too!
The people at Connectfreely.com,
Sorry it has taken me so long to thank you for your service and wonderful support. We have been coming to Land's End Ocean Resort for 4 years now and suffering through slow unreliable dial up through AOL and Juno. Fortunately, the condo we stay in faces the trailer court, and we are able to take advantage of the wi-fi you offer so reasonably. We are here for about 3 months, and are more than happy to pay $35 a month for your service. Don't tell my wife, but I'd pay even more! I quite frankly don't understand why the condos here don't subscribe to your service. I understand that if you had equipment here, everyone here could have this wonderful service, and it is for about what I pay for AOL dial-up and less than getting wi-fi myself at home. People have even come to "our condo" to use my computer to send things to their businesses at home. Again, thank you for your wonderful service, reliability, and technical support. You have my permission to present a copy of this email to the Land's End Offices in hopes that they will take advantage of the wonderful service you could supply to both permanent and temporary residents of Land's End. I will certainly mention it to them myself before I leave.
G. W. Wallace - Land's End Ocean Resort, Myrtle Beach
We just returned from our vacation at The Ashworth in North Myrtle Beach and wanted to drop you a line to thank you again for the prompt service you delivered to my husband and I. Too often we are the recipients of automated phone calls, automated service departments, etc. The personal, prompt and efficient service you give to your customers is a rare commodity in this day. The first time we received it, I thought it was a one time thing; but this is the way you conduct business all the time. We truly appreciate your way of doing business. I cannot say enough about the helpful, courteous, prompt and efficient service you offer your customers.
Thank you again for all you did and do for The Ashworth.
D & K Candiotti - The Ashworth, North Myrtle Beach, SC
Jim,
Thank you so much for your generosity! You didn't have to do that, but it certainly has restored my faith in mankind! You company should be proud to advertise that they do business the RIGHT way.
Thanks again, Danny
Danny L Henson, Seneca,SC
ConnectFreely staff,
Thanks so much for your assistance in providing the wireless access that I need to do my work this week. I am on a working vacation with my family this week in Myrtle Beach at our Fairfield timeshare while I am also telecommuting to my office at home. Even on vacation, today’s work environment requires both my wife and me to be available and in touch with our places of employment on a daily basis, often more than once. We also both need to have high speed Internet access to perform our job functions. Thanks again for providing this important service for us, it is greatly appreciated.
D. Dillon - Franklin, TN
Dear Sir,
"As a business man it is VERY IMPORTANT for me to have Internet Access when traveling and vacationing. One of the reasons we chose THE ASHWORTH was that it offered internet access." ... "We will be renting again in Oct. & Nov. at the Ashworth along with four other families that’s about five units and all of us will be using the INTERNET SERVICE CONNECTFREELY. I have already E mailed them and told them about your service here. As you know in this day and age Internet service is fast becoming a must have for travelers to keep in touch with home and business and family. With companies and service like yours making this possible I for one thank you. Keep up the great work. And thank you for everything."
J. & C. Cardwell - Ashworth Condos
Jim,
Thank you for the assistance you and Connect Freely were able to provide us the entire week of our stay at Myrtle Beach. We tried for 2 days to connect using the wireless service there at Fairfield, but even after calling to get assistance, we were unable to get a response from the provider using the 800 number provided to Fairfield. ConnectFreely worked impeccably for the six days we used it and it was also more cost effective by $10.00 over the provider at Fairfield. Keeping in touch with our business was very important during our vacation and you provided the means by which we were able to that and still enjoy our vacation.
Thanks again for your great service.
The Underwood's, Stafford, VA
Steve,
It was certainly a pleasure to meet you in person this past weekend at the Ashworth. It was a pleasure an complete surprise to have the owner and president of Connect Freely make a service call! My husband, Ken, spent two hours on the phone with Jerimiah trying to get our laptop connected upon our arrival at our condo in the Ashworth. When we were still experiencing difficulty, Jerimiah said he would come out the next day - Saturday . Needless to say we didn't believe this. But at 9:00 Saturday morning he was at door. The problem was entirely with our laptop and had nothing to do with service from Connect Freely. However Jerimiah fixed our laptop so that it was compatible. He was so pleasant and helpful; we felt like we made a new friend. But then to have you and Jerimiah make a return visit to check on us was above and beyond anything that we ever expected. We are truly impressed and extremely pleased with Connect Freely . We would recommend you service freely and without any reservation to anyone. Please feel free to use us for references and we will be happy to confirm our more than complete satisfaction with your company.
The Candiotti's, The Ashworth, North Myrtle Beach, SC
Jim,
I was on vacation in Myrtle Beach Labor Day weekend. I was staying at Fairfield Ocean Drive. Fairfield had given me a sign-up sheet for Resort/W iFi, another wireless company. When I booted my laptop, my wireless discovery tools found Resort/W iFi, ConnectFreely , and another wireless (I do not remember their name). Your signal strength was 100%, Resort/W iFi was 60%, and the oth was 45%. I had my system try to connect to yours (since you had the best signal). Much to my surprise, you also had much better price! You were $ 10 cheaper than Resort/W iFi. Needless to say , I signed up and used your service while in Myrtle Beach that weekend. It was very easy to go thru the sign-up process and very easy to use afterward. As an IT director , I travel a lot, and I must say , this has been the easiest and most reliable wireliablee service I have found. Thank you very much for such a pleasant "wireless" experience!
D. Stafford, Fort Mill, SC
Dear Mr . Middleton
Thanks for all your recent help in setting up our condo with High-Speed Wireless Internet access. It was perfect solution for our latest tenant, a 6 mo. Rental who needed internet access. Thank you for helping us secure that long term rental and the income it brought us ($7000!) for these winter months. Looking forward to many rentals because we offer free wireless internet access! Thank you for the product you offer.
The Cope's, Ocean Bay Club, N. Myrtle Beach, SC